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We are Castle, a Detroit-based property management startup committed to improving the rental experience for both homeowners and tenants. The property management industry is horribly outdated, and it’s Castle’s mission to bring the industry into the 21st century through our technology and innovative approach to management. Our business is growing rapidly, and we need more hands to help us successfully onboard new properties to Castle’s management team.

Castle customers trust us with their investment, and the best time to gain a customer’s trust and give them a preview of our future service offering is during the onboarding phase. Castle customers, as well as the properties they sign up for management, all have unique elements and needs. It will be your job to address all of those variables quickly and succinctly to ensure a positive experience for all parties on day one.

The goal of the Onboarding Specialist is to ensure all new properties added to the Castle portfolio are in perfect order for our account management team to begin managing them effectively. You will be a customer's first point of contact after they sign up, and it will be your job to make sure the customer, as well as all internal/external parties, are set up for success moving forward.

This is a new role at Castle, so you should expect to work closely with Castle’s Director of Business Development and Castle’s Head of Customer Success to critically evaluate the existing process and make suggestions for improvement.

To ensure an inclusive culture and to avoid bias, we practice blind hiring. Team members who review your application will not know any demographic information about you that you do not explicitly convey in the interview process.

Learn more about the Castle team by reviewing our public culture deck.

You should have the following values and qualities:
  • Customer-centric mindset: You understand the trust a Castle customer has placed in you, and their needs are your first priority.
  • Whatever-it-takes attitude: Property management is often messy, but that’s ok with you. You’ll make the extra effort to ensure a Castle property is ready for management.
  • Extreme ownership: Your work output is a reflection of your character, and as such, you hold yourself accountable in all situations. You are supremely organized. You see what needs to happen and you run with it.
  • Implementation savvy: You know what it takes to get a customer moving quickly, and you understand why speed and clarity are important to Castle customers.
  • Technical capabilities: You know your way around a CRM (Hubspot or Salesforce) and can navigate through cloud tools with comfort and confidence (Trello, Slack, etc).
You’ll get:
  • $42k/year base salary
  • 0.01% equity
  • Benefits package including healthcare and (unmatched) 401k
  • A supportive and collaborative work environment
  • Opportunity to be the first hire in a new role

Interested? Email your resume to fillintheblank@entercastle.com along with a statement that lets us know why you’re a great fit for the job.