(313) 214-2663 (313) 757-6953 Our Services Investor Resources Log In

The metro-Detroit residential property market can be a roller coaster for investors. If you don’t know what to expect, you might find yourself very frustrated with your investment. As a Customer Success Manager at Castle, your top priority will be to inspire confidence in our customers by getting to know them and their investment strategy.

You will serve as the main point-of-contact with our customers, and curate their Castle experience by increasing positive touchpoints and communicating proactively about ongoing and upcoming property events.

To ensure an inclusive culture and to avoid bias, we practice blind hiring. Team members who review your application will not know any demographic information about you that you do not explicitly convey in the interview process.

Learn more about the Castle team by reviewing our public culture deck.

You Should Be:
  • Detail- and process-oriented
  • A top-flight verbal and written communicator
  • Calm under pressure
  • Technologically savvy
  • Empathetic, hospitable, and emotionally-intelligent
Prerequisites:
  • 1+ year of customer support or success experience
  • Experience working in or with any of the following relevant industries: real estate, finance, transportation, government, public utilities, insurance, or accounting
You’ll get:
  • $43k/year + up to $5,000 per year in performance-based compensation
  • Equity
  • Benefits package including healthcare and (unmatched) 401k
  • A supportive and collaborative work environment

Interested? Email your resume to fillintheblank@entercastle.com along with a statement that lets us know why you’re a great fit for the job.